Turn one-time buyers into lifelong customers.

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Getting them to come back — again and again.
E-commerce / Loyalty, CRM & Retention
Acquiring a customer is just the beginning. The real magic? Getting them to come back — again and again. At CONFLICT, we help ecommerce teams build loyalty systems that actually work. From CRM architecture to automated post-purchase flows, personalized campaigns, segmentation strategies, and performance dashboards — we design and integrate everything you need to increase lifetime value.
Whether you’re launching your first rewards program, leveling up retention, or trying to unify customer data across platforms — we’ll make sure your loyalty loop is tight, trackable, and scalable.

What We Deliver

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CRM Strategy & Integration
Select, implement, and scale CRM platforms like Klaviyo, Salesforce, HubSpot, Segment — with data flowing both ways.
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Loyalty Programs That Drive Value
Points systems, tiered memberships, referral incentives, retention campaigns — designed to fit your brand and boost repeat purchase rates.
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Segmentation & Personalization
Actionable cohorts based on behavior, preferences, and history. Power better offers and smarter timing.
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Post-Purchase Automation
Email flows, SMS nudges, replenishment triggers, and upsells that feel helpful, not spammy.
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Retention Analysis & LTV Dashboards
Cohort tracking, revenue attribution, and insight dashboards that surface what’s working (and what’s not).
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Platform & App Integration
Connect loyalty systems to Shopify, Magento, headless frontends, third-party apps, and ESPs.
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Customer Feedback & Review Loops
Capture and structure customer feedback for better CX and smarter product decisions.
Our Approach

We don’t just install plugins or slap on “points for purchases.”
We engineer retention from first click to third order — and beyond.

Our ecommerce team brings deep experience in customer experience (CX), marketing automation, backend integrations, and loyalty architecture. We’ll help you design systems that grow with your brand — and delight your customers while doing it.

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Our reviews

CI/CD Rebuild: Hands-Off Delivery at Scale

CONFLICT transformed SteadyMD’s brittle deployment workflows into a hands-off CI/CD pipeline that builds, tests, and ships code automatically—with near-zero errors. From chaos to confidence, we engineered a system that deploys everywhere, on demand, with human gates for control.

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SteadyMD – Compliance & Security

SteadyMD turned to CONFLICT to meet HIPAA and SOC 2 demands without derailing velocity. We hardened their production cloud, implemented real DevSecOps, and embedded audit-ready security into every layer—engineering confidence, not just compliance.

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SteadyMD – Custom App Dev & Embedded Team Support

SteadyMD trusted CONFLICT to build and maintain a custom non-core application—fully staffed, fully managed—for over a year. We embedded seamlessly, shipped consistently, and owned the stack until sunset. No hires, no drama, just clean delivery.

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DevCamps: On-Demand Cloud Environments

SteadyMD partnered with CONFLICT to tame chaotic dev workflows. Our DevCamp environments cut deployment lead time by 45%, doubled velocity, and slashed error rates by 80%. From friction came velocity—engineering confidence, built on precision.

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Zonos – PHP SDK Development

Zonos asked CONFLICT to build a PHP SDK developers would actually love. We delivered clean interfaces, clear docs, and hardened endpoints—helping partners integrate faster, with fewer questions and less churn.

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SteadyMD – Production Support & Operations

When SteadyMD needed rock-solid production support, CONFLICT stepped in. From backups to incident response, we stabilized systems, hardened ops, and kept healthcare infrastructure humming. Uptime, confidence, and velocity—all engineered into the platform.

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SteadyMD – Staff Augmentation & Embedded Engineering

SteadyMD embedded CONFLICT engineers to run a non-core application end-to-end for 14+ months. No ramp-up, no micro-managing. Just seasoned devs who shipped, supported, and sunset the system with surgical precision.

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Team One – Cloud, DevOps & SRE Support

Team One LA brought in CONFLICT to harden infrastructure, optimize DevOps, and support SRE initiatives across internal and client projects. We delivered speed, stability, and scalable cloud ops—without the overhead of building it in-house.

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Zonos – API & Web Development

Zonos relied on CONFLICT to build and maintain core APIs and internal-facing UIs that power operational workflows. We delivered durable endpoints, clean interfaces, and production-grade velocity—without creating tech debt.

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Not Sure Where to Start?

Need a second opinion on your loyalty program? Not sure if your CRM is helping or hurting? Let’s dig in.