Introduction (Client & Context)

As Zonos expanded its API offerings, it became clear that developers needed a better way to connect—especially in the PHP-heavy world of eCommerce platforms like Magento and WooCommerce. The raw API worked, but onboarding was slow. Support tickets piled up. And every partner had to reinvent the same wheel. Zonos needed an SDK that reduced friction and increased adoption.

The CONFLICT Approach

We approached the PHP SDK as a product, not a wrapper. We mapped the Zonos API surface, identified developer pain points, and designed a fluent, testable SDK with opinionated defaults and strong error handling. The package included full inline docs, versioning, and example implementations. We followed modern PHP best practices (namespacing, PSR standards, Composer packaging) to ensure clean integration into partner stacks. We didn’t just make the API easier—we made it delightful.

Results & Impact

• Full-featured PHP SDK with test coverage, docs, and examples • Reduced support overhead by giving partners better integration tooling • Accelerated API adoption among third-party developers • Architected for long-term maintenance and extensibility • Improved developer trust and platform usability The Zonos API now ships with an SDK that developers actually want to use.

Conclusion & Testimonial Quote

“The SDK changed everything. Our partners ship faster, we get fewer support tickets, and the API experience just feels smooth. CONFLICT built it like they were our internal team—and it shows.” — Senior Engineering Manager at Zonos Through friction, we engineered elegance.