SteadyMD’s telehealth platform operates in a high-stakes environment—real patients, real data, real-time expectations. But as they grew, production issues started creeping in: slow recoveries, brittle backups, unclear on-call playbooks. Incidents weren’t just disruptive—they were a liability. SteadyMD didn’t need more monitoring. They needed real operational reliability.
We delivered elite production support with precision. Our team engineered a full-stack operational layer: reliable cloud backups, disaster recovery workflows, and clear on-call escalation paths. We helped establish incident response protocols that reduced guesswork and cut recovery time. From HA infrastructure to automated alerts and hardened observability, we rebuilt the production backbone to support healthcare-grade reliability. All of it mapped to HIPAA and SOC 2 compliance requirements—and delivered without compromise.
• No major downtime incidents since engagement began • Production backups are now automated, verified, and restorable • Clear incident response flow with reduced MTTR (mean time to recovery) • Infrastructure hardened for recovery, scale, and uptime • Increased operational confidence across engineering and leadership SteadyMD’s platform now runs like clockwork—because when it doesn’t, we’re already fixing it.
“Before CONFLICT, production ops felt like duct tape and crossed fingers. Now we have backups we trust, on-call support that works, and an infrastructure that recovers fast. It’s night and day. CONFLICT gave us peace of mind.” — Patrick Evans, VPE, SteadyMD Through friction, we engineered resilience.
